Genesys Integration

Connect your VoIP telephony with Genesys and transform your platform into a complete call center, enhancing multichannel communication with advanced features.

 

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We Give a Voice to Genesys

modulus has developed a specialized solution to integrate VoIP telephony with the Genesys platform. If your business is already using Genesys for multichannel customer communication, integrating VoIP telephony allows you to expand the platform’s capabilities with full call center functionality. Gain a unified management environment for all your communication—from voice calls to chat and email—without the need for additional equipment or complex configurations.

 

This Integration Is For:

  • Businesses that are already using Genesys to manage their multichannel communication.
  • Organizations that want to integrate VoIP telephony with Genesys to offer a comprehensive communication experience.
  • Companies seeking to enhance Genesys' capabilities by adding call center functions without additional equipment.
  • Businesses looking for a simple and efficient solution to integrate their telephony with Genesys.
Advantages

Upgrade Your Communication with Genesys Integration

Unified Communication

Connect your VoIP telephony with Genesys and enjoy a single communication environment, managing voice calls, chat, email, and other channels from one platform.

 

Full Call Center Features

With VoIP telephony integrated into Genesys, you gain advanced call center functionalities such as managing inbound and outbound calls, call forwarding, and call recording.

 

No Additional Equipment

Implement the integration without the need for extra hardware or software, simplifying the process and reducing costs.

 

Efficient Workflow

Enable your employees to manage all communications through Genesys, improving efficiency and customer experience.

Upgrade Your Business’ Communication Today