SOS Doctors: Unified Call Center with VoIP & FreePBX
We developed an advanced telephony system for the SOS Doctors organization, interconnected with their CRM for improved call and patient management.
SOS Doctors, the first Greek organization of freelance doctors offering 24/7 home medical services, needed a unified call center to optimize patient service. Additionally, they requested detailed statistics on incoming calls and integration with the Galaxy CRM, allowing for client card pop-ups based on caller ID and Click2Call functionality. modulus took on the implementation of a comprehensive VoIP telephony solution that completely met the needs of the organization.
How We Helped This Organization
modulus implemented a comprehensive VoIP telephony solution for SOS Doctors, ensuring optimal patient service and seamless integration with their CRM:
- We installed a unified FreePBX telephone center, enabling efficient management of incoming calls.
- We integrated the telephone center with the Galaxy CRM, offering customer card pop-up and Click2Call features for increased efficiency.
- We provided detailed statistics on incoming calls, allowing them to monitor and improve patient service processes.
- We ensured continuous technical support to guarantee the uninterrupted operation of the system.
"modulus delivered a telephone system that worked seamlessly with our CRM, offering useful features like detailed statistics and customer pop-ups. Their support was prompt and practical, making the installation process much easier."
G.S., SOS Doctors