Skroutz: Advanced VoIP Telephony Integration with Genesys
We provided Skroutz with a comprehensive telephony solution, integrating VoIP telephony with Genesys Cloud for automated and efficient communication.
Skroutz, a leading company in the Retail & E-Commerce sector, needed to connect their telephony with the Genesys Cloud call center. Additionally, they wanted to automate communication between their vendors and customers, providing a flexible solution to manage calls based on order numbers.
How We Helped This Business
modulus took on the integration of Skroutz’s VoIP telephony services with their Genesys Cloud call center and automated communication between their vendors and customers:
- We connected modulus’s VoIP telephony services with Genesys Cloud, allowing for direct connectivity and call handling.
- We created a service based on Asterisk and Rest API, enabling two-way communication between vendors and customers based on the order number.
- We ensured the automatic transmission of call metadata to Skroutz's system for reporting purposes.
- We provide continuous technical support to ensure the uninterrupted operation of the system.
"modulus recognized our needs and tailored a solution for integrating their VoIP services with the Genesys system. The result is improved communication and excellent support when needed."
D.P., Skroutz