more.com: Unified Telephony with FreePBX, QueueMetrics, and MS Teams

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We provided more.com with a comprehensive telephony system using FreePBX and integration with MS Teams for effective call management.

more.com, a leader in the Retail & E-Commerce sector, needed a solution for better call management for its agents, allowing them to leave comments after each call and generate detailed reports. Additionally, they wanted to integrate their system with MS Teams to enhance internal communication.

We implemented a FreePBX telephone system, offering more.com the flexibility to manage their calls and leave comments while ensuring the integration with MS Teams.

How We Helped This Business

modulus took on the implementation of a comprehensive solution that included FreePBX, QueueMetrics, and integration with MS Teams, improving call management and unifying communication at more.com:

  • We configured and customized the FreePBX telephone system to fully meet the company’s needs, allowing agents to add comments to calls up to 30 minutes after their completion.
  • We provided detailed reports, giving the company's management a complete view of call performance and agent efficiency.
  • We integrated telephony into MS Teams, enabling a unified communication platform for meetings, chats, and calls.
  • We provide continuous technical support, ensuring the uninterrupted operation of the system and the immediate resolution of any technical issues.
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"Working with modulus has transformed the operation of our call center. Their expertise in implementing FreePBX has significantly improved our efficiency and customer service. The continuous support and smooth implementation process were invaluable."

A.D., more.com

Are you ready to upgrade your business communication?

Contact us today to learn about how modulus can provide specialized communication solutions for your business.