more.com, a leader in the Retail & E-Commerce sector, needed a solution for better call management for its agents, allowing them to leave comments after each call and generate detailed reports. Additionally, they wanted to integrate their system with MS Teams to enhance internal communication.
modulus took on the implementation of a comprehensive solution that included FreePBX, QueueMetrics, and integration with MS Teams, improving call management and unifying communication at more.com:
"Working with modulus has transformed the operation of our call center. Their expertise in implementing FreePBX has significantly improved our efficiency and customer service. The continuous support and smooth implementation process were invaluable."
A.D., more.com