Lifeline Hellas: Unified Call Center with VoIP & FreePBX
We provided Lifeline Hellas (Greece’s Silver Alert) with a comprehensive telephony solution, supporting remote users and call recording.
Lifeline Hellas, a non-profit voluntary organization that supports the elderly, needed a unified call center to optimize its service. Additionally, they needed a solution to support remote users without the need for VPNs or static IP addresses, as well as the ability to record calls. modulus took on the implementation of a complete VoIP telephony solution that completely met the organization's needs.
How We Helped This Organization
modulus implemented a complete telephony solution for Lifeline Hellas, ensuring the seamless operation of elderly support:
- We installed a unified FreePBX call center supporting both inbound and outbound calls.
- We enabled remote work capabilities for users without the need for VPNs or static IPs, providing greater flexibility.
- We integrated call recording features for service security and quality.
- We offer continuous technical support to ensure the uninterrupted operation of the system.
"Working with modulus has improved our customer service with a solution that supports remote users and call recording. Their prompt support and customization to our needs have been outstanding."
G.K., Lifeline Hellas