Lifeline Hellas: Unified Call Center with VoIP & FreePBX

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We provided Lifeline Hellas (Greece’s Silver Alert) with a comprehensive telephony solution, supporting remote users and call recording.

Lifeline Hellas, a non-profit voluntary organization that supports the elderly, needed a unified call center to optimize its service. Additionally, they needed a solution to support remote users without the need for VPNs or static IP addresses, as well as the ability to record calls. modulus took on the implementation of a complete VoIP telephony solution that completely met the organization's needs.

We installed a unified VoIP & FreePBX call center for Lifeline Hellas, offering remote user support and the ability to record calls.

How We Helped This Organization

modulus implemented a complete telephony solution for Lifeline Hellas, ensuring the seamless operation of elderly support:

  • We installed a unified FreePBX call center supporting both inbound and outbound calls.
  • We enabled remote work capabilities for users without the need for VPNs or static IPs, providing greater flexibility.
  • We integrated call recording features for service security and quality.
  • We offer continuous technical support to ensure the uninterrupted operation of the system.
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"Working with modulus has improved our customer service with a solution that supports remote users and call recording. Their prompt support and customization to our needs have been outstanding."

G.K., Lifeline Hellas

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Contact us today to learn about how modulus can provide specialized communication solutions for your business.