EODY: Rapid Implementation of a Unified VoIP & FreePBX Call Center
We developed a unified call center with multiple voice channels for EODY, ensuring the immediate and efficient management of incoming calls.
The National Organization of Public Health (EODY) needed a unified call center capable of handling a large volume of incoming calls during the pandemic. modulus responded immediately by installing a comprehensive FreePBX phone system, which included multiple voice channels for the 1135 short code. The implementation was completed within 48 hours, ensuring uninterrupted public service.
How We Helped This Organization
modulus quickly implemented a comprehensive telephony solution for EODY, addressing their urgent needs during the pandemic:
- We installed a unified call center to handle incoming calls, effectively managing the large volume of communication.
- We ensured multiple voice channels for the 1135 Short Code, improving call management capacity.
- The solution was fully implemented within 48 hours, ensuring uninterrupted public service during the critical period of the pandemic.
- We provided continuous 24/7 support to ensure the smooth operation of the system.
"modulus responded immediately to our urgent needs during the pandemic, installing a unified phone system overnight. Their 24/7 support ensured smooth operations, effectively managing a large volume of calls. The implementation of multiple voice channels and detailed statistics has significantly improved our operations."
P.S. EODY