Courier Center: Unified VoIP Call Center with FreePBX and CRM Integration
We developed a comprehensive telephony system for Courier Center that integrates with their CRM, offering improved customer service and call automation.
Courier Center, a leading company in the Transportation & Logistics sector, needed a unified call center to enhance their customer service and provide detailed incoming call statistics. Additionally, they sought integration with their CRM for client card pop-ups based on number recognition and a Click2Call feature. They also wanted to implement Speech-to-Text (STT) functionality so that customers could check their order status without needing to connect with an agent.
How We Helped This Business
modulus provided Courier Center with a comprehensive VoIP and FreePBX telephony solution, offering personalized features tailored to their needs:
- We installed a unified FreePBX call center, enabling efficient management of incoming calls.
- We integrated the call center with the company’s CRM, providing client card pop-up functionality and Click2Call for increased efficiency.
- We incorporated Speech-to-Text (STT) functionality, allowing customers to check their order status without needing to connect with an agent.
- We provide ongoing technical support to ensure the uninterrupted operation of the system.
"Working with modulus has upgraded the functionality of our call center with their custom solution, which integrates with our company’s CRM. Our customer service has significantly improved, especially with the ability to track order statuses without additional steps."
G.P. Courier Center