COSTAMARE: Unified VoIP Telephony System Integrated with MS Teams
We developed an advanced VoIP telephony system for COSTAMARE, integrating it with MS Teams while maintaining their existing analog infrastructure.
COSTAMARE, a leader in the Transportation & Logistics sector, needed a modern call center that could function with their existing analog phone devices and infrastructure. modulus was tasked with creating a solution that combined their analog systems with a VoIP telephony system while integrating it with Microsoft Teams, ensuring a comprehensive and flexible communication infrastructure.
How We Helped This Business
modulus provided COSTAMARE with a specialized solution tailored to their specific needs for a modern call center using their existing analog infrastructure.
- We maintained the existing analog devices and infrastructure, using Sangoma Vega equipment to convert the devices to VoIP.
- We implemented the telephony system using Vanilla Asterisk to configure the PBX.
- We integrated the VoIP telephony with Microsoft Teams, enabling a unified communication platform for the entire company.
- We applied a conditional routing scenario based on CLID (Caller ID) for greater flexibility in call routing.
- We offer continuous technical support to ensure uninterrupted system operation.
"modulus provided us with a solution that allowed the use of our existing analog phone devices while seamlessly integrating it with MS Teams. Their team's expertise in managing our VoIP phone system was invaluable."
G.K. COSTAMARE