BEFON: Call Center Service Optimization with VoIP and 3CX
We took over BEFON’s telephony, resolving issues and providing a unified communication system.
BEFON, a company offering call center services, was facing call quality issues and unreliable support from their previous partner. They reached out to us to provide a comprehensive VoIP telephony solution that would ensure uninterrupted and high-quality operation of their call center.
How We Helped This Business
- We installed and managed a unified 3CX phone system that completely met BEFON's needs for outbound and internal communication.
- We provided multiple voice channels for outbound calls via dialer.
- We improved call quality using QoS (Quality of Service).
- We reduced the rate of dropped calls.
- We configured and customized the 3CX phone system according to their needs.
- We offer continuous support for the maintenance and optimization of the system.
"modulus installed a unified 3CX phone system that improved our customer service and internal communication. The addition of multiple voice channels for outbound calls via dialer increased our efficiency."
G.G. BEFON